Shipping policy

All orders are processed within 7-10 business days in the order they are received.

Business days exclude weekends and holidays. Processing period may be extended 1-5 Business days during a sale. 

This is the time it takes to receive hair/product from our trusted vendors and enough time for Quality Control. It allows us to test out all hair to make sure they meet our quality standards. Anything we find wrong will immediately be fixed by contacting our vendor and having them send out new bundles if necessary to ensure that you receive the BEST product. Once your order has been processed, you will receive your tracking number via email. This will be the same email you used when you placed your order. Make sure you check you spam folder and wait after 5 business days have passed before contacting us.

 

 If we are experiencing a high volume of orders, shipments may be delayed by 1-2 business days. If your shipment experiences a significant delay, we will contact you via the email or phone number provided on your order. Shipping is 2-3 business days. All rates for your order will be calculated and displayed at checkout.

• For in stock, non-custom items we will process and ship the item within 2-3 business days of the order date.
• Ready to ship wigs and hair products will be processed and available to ship within 2-3 days of the purchase date.  
• Custom wig orders will be prepared and ready to ship 7-14 days after the processing period is complete.
• All Goddess Refresher and Wig Customization services will ship 5-7 days after the 2-3-day processing period.

DURING HOLIDAY SEASON (OCTOBER-January) SHIPPING WILL BE DELAYED, WE APPRECIATE YOUR PATIENCE.